Improving your NeSI login experience

Over the last few months, a number of improvements have been made to how you set up your accounts and log into NeSI for the first time. 

Many of these changes were made in response to direct feedback from a survey conducted in 2019 of users’ experience migrating to the new platforms. For example, some users reported issues and system behaviours that prevented them from logging in, while others said the instructions for logging in were difficult to follow.

Ensuring that NeSI’s HPC platforms are accessible and easy to use is a primary goal for our team. With that in mind, we have been working to simplify and improve the variety of components related to this experience. Below is an outline of some of the changes we have made and what this means for you as a user: 

Improved method for setting / resetting passwords

  • Users can now set and reset their NeSI HPC account password via the web interface. Previously, users had to use the command line interface via (note: has since been replaced with

    What this means for you:
    • Users now have a much faster and easier self-service option for handling their passwords. This is particularly useful if a user has forgotten his/her password.

Addressed some key issues related to account sign-up / sign-in

  • We have fixed a bug that was causing some institutional networks to be banned.
  • We have increased the number of allowed log in attempts.

    What this means for you:
    • With these two challenges addressed, users now have an easier, smoother process for signing in and/or signing up via the portal.

Enhanced design and features

  • The portal now has a new landing page and expanded navigation menu
  • New terminal / command-line-interface login examples have been added to the Account page

    What this means for you:
    • The portal’s new landing page helps set context for new users, and the expanded menu options provide an easier path to more information about project applications and direct links to other useful NeSI services, such as the Data Transfer Platform, Training, and Consultancy.
    • The login examples offer better self-service support and a useful reference guide for new or novice users.

Alongside these recent changes, we are continuing to work on refining our documentation and other aspects of the login process. 

We welcome your feedback at any time to assist us in identifying areas where we can improve your user experience. Please we contact us by emailing

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