MobaXterm Crashes on NeSI clusters (Update - Resolved)

Update - 2020/03/13 

MobaXterm is acting up again, we recommend disabling the SCP browser (as shown in the 2019/11/01 update), or using a different terminal application.

Update (Resolved) - 2019-12-18

Disabling the "Remote-monitoring (experimental)" in the SSH settings seems to resolve this issue. If this does not resolve this issue for you please let us know.

moba3_update2.png

Update - 2019/11/01

Disabling the SSH-browser under your session settings will cause the crashes to stop, however this will also remove your ability to transfer files.

no_scp.png

2019/10/14

Over the past month we have had multiple reports of MobaXterm crashing to desktop without warning when connecting to a NeSI cluster. This bug does not appear to have been introduced in a particular patch or update of MobaXterm.

If this issue has affected you, please contact NeSI Support with the following information.

 

  • Operating System Version (If you open 'cmd' it will be the first line displayed, e.g. Microsoft Windows [Version 10.0.17134.1006])

  • How regularly the crash occurs (always, occasionally, etc), and when did it start.

  • What seems to trigger the crash (After x minutes, first key press, moving files, etc).

  • What cluster were you on (mahuika, maui, maui_ancil).

  • MobaXterm config file, MobaXterm.ini,
    This can be found C:\Users\<username>\Documents\MobaXterm\MobaXterm.ini for the installer edition, or in the same file as the executable for the portable edition.

Thanks for your assistance.

 

 

 

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