Resetting Your Password

You may use this process to reset your password at any time if you are a member of a current NeSI Project.

  1. Log into the My NeSI portal via your browser. On the right side of page you should see a button which says 'Reset Password'. Press that button.

    If you don’t see the ‘Reset Password’ button, it means your information on our database does not match your Tuakiri identity, your user account has not yet been created, or you are not a member of an active project. In this case, please email support@nesi.org.nz and wait for a member of our support team to confirm your account and group membership.

    Note: You must wait 1 hour between password reset requests. If you request a password reset before an hour has gone by since your last valid password reset request, our system will ignore the later request.

  2. NeSI will send you an e-mail with a temporary URL. If you do not receive this email within a few minutes, check your spam filter.

    WARNING: Do not close the web page displaying your temporary password until you have completed the password reset process. The temporary password link may only be opened once. If you accidentally close the page (or your browser or computer crashes), you will need to wait an hour before requesting a new password reset.

  3. Click on the link in the e-mail. This link will take you to a web page containing your unique temporary password.

  4. Logging in and resetting your password is a six-step process, detailed below. Once you have changed your password, your connection will eventually be terminated with Permission denied (keyboard-interactive). or Access denied (keyboard-interactive).. This is normal until you set up your second factor. Please ensure you read all six steps before proceeding as the output messages are easily misleading.

    Note: there is a 2 minute idle timeout set in the console.

    1. Connect to the lander node:
      • If you are using a Mac or Linux computer, connect to the lander node using the command:ssh -Y <myusername>@lander02.nesi.org.nz, where <myusername> should be replaced with your Linux username, which you can find by logging in to the My NeSI site (not to be confused with your institutional login name).
      • If you are using a Windows computer, start a new session on MobaXterm and set the Remote Host to lander02.nesi.org.nz and your username as your Linux username.

      Note: When you first attempt to SSH into the lander node you may be met with a message warning you that the authenticity of the host cannot be established and asking if you wish to continue. You must type yes and press the Enter key. Typing y as a shorthand for “yes” is not sufficient.

    2. When you first issue the ssh command to log in, you will be asked to enter a password. Enter your temporary password.
    3. Once you have correctly entered your temporary password, you will be told that your temporary password has expired and you will be asked to change it. First, the system will present a Current Password: prompt. Enter your temporary password again.
    4. Then, the system will ask you for your NEW password (New password:). Our system will only accept a password if it complies with our password policy.
    5. You will be asked to confirm your NEW password (Retype new password:).
    6. Once you have changed your password, either your session will be closed or you will be asked to enter a password again. Do not try to enter your new password or your temporary password as neither will work. Instead, press Ctrl-C, or press Enter repeatedly until you get the Access denied (keyboard-interactive). (or Permission denied (keyboard-interactive).) message.

    Example of the process:

    [user@host ~]# ssh -Y <username>@lander02.nesi.org.nz
    New Zealand eScience Infrastructure (NeSI) HPC Lander node.
    
    By using this computer system, you accept and agree to the NeSI Acceptable Use Policy.
    To ensure compliance with legal requirements and to maintain cyber security standards, NeSI HPC systems are subject to ongoing monitoring, activity logging and auditing.
    This monitoring and auditing service may be provided by third parties.
    Such third parties can access information transmitted to, processed by and stored on NeSI's HPC systems.
    
    Documentation:
    Support:
    
    Password: <temporary password>
    Password expired. Change your password now.
    Current Password: <temporary password>
    New password: <NEW password>
    Retype new password: <NEW password>
    Password: <Enter or Ctrl+C>
    Password: <Enter or Ctrl+C>
    Access/Permission denied (keyboard-interactive).
    [user@host ~]$
    
    If you have to enter more than four passwords, something has probably gone wrong. You may have entered the wrong temporary password at one of the first two prompts, your new password may not satisfy our password criteria, or you may have mis-typed your new password when confirming it. Alternatively, you may have accidentally pressed Enter or Ctrl-C at the wrong time. If any of these situations has happened, you should exit the session and simply start over but you will need to wait an hour.
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